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Service Name: Research Data Backup

Description:

The Department of Computing and Communications (C&C) provides data backup and retrieval services to the research community of Memorial University.

What’s Included:

  • On-campus access to a central file share.
  • Online retrieval of data backups.

How to request this service:

By phone, email, fax, online, and in person:

C&C Service Desk
HH-2012
Tel: (709)864-4595
Fax: (709)864-3514
E-mail: help@mun.ca
www.mun.ca/cc

Who can avail of this service:

  • This service is available to Research Faculty, Postdoctoral and Graduate students of Memorial University.

Out of Scope:

  • The service is not available to undergraduate students, or to data-sets which are not part of a research project or graduate work.

Availability:

  • This service is available 24 hours daily except during scheduled maintenance windows. Planned maintenance windows and unplanned outage notifications are found at: http://www.mun.ca/cc/.
  • Technical support is available through the C&C Service Desk.

Response Times:

  • Account requests take five business days to complete.

Processes and Tools:

  • This service is requested by the end user via the C&C Service Desk using the methods outlined in “How to request this service” above.
  • An account which contains a home directory for online file storage is generated.
  • The end users can access their central file share through the following methods:
    • Windows - C&C recommends that users should download and install the Research Data Backup (RDB) Client software.
    • A Research Data Backup (RDB) Client is in development for Macintosh and Linux. In the interim see the FAQs page for instructions re: mounting your RDB home directory.
  • Online access to data backups is available via the RDB Labnet Webtools User Interface.

Accountabilities and Key Roles:

  • The Service Desk provides front-line client liaison and incident management services.
  • C&C’s Operations Division is responsible for a broad range of system administration duties including: supporting the backup environment, monitoring resources and automating procedures, troubleshooting system failures and end user errors; installing and administering software packages; system reporting; and providing documentation and technical assistance on a university wide basis.

Key Performance Indicators:

  • Amount of data being supported.

Revision: March 2014
Service Owner: Manager, Technical Support Group

 

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