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Service Name: Telephone Conference Service

Description:

The Network & Communications Group (NCG) of the Department of Computing and Communications (C&C) provides information and assistance on how to set up telephone conferences.

What's included:

  • Provides information to clients on how to access conference services.
  • C&C Service Desk is the single point of contact at Memorial University for all billing and/or invoice issues related to conferences.

How to request this service:

  • For new services or changes to existing services, clients should contact their departmental administrative staff. The administrative staff will, in turn, contact the Service Desk at :

Service Desk
HH-2012
Phone: 709-864-4595
Fax: 709-864-4595
E-mail: help@mun.ca
http://www.mun.ca/cc

Who can avail of this service:

  • Faculty and Staff of the St. John's campus, Memorial University.

Out of Scope:

  • Marine Institute
  • Grenfell Campus
  • Students
  • Faculty of Medicine

Availability:

  • This is a 24/7 service

Response Times:

  • For Departments with an assigned circuit number, conference service information can be obtained within (1) business day.
  • For Departments that do not have an assigned circuit number, there could be a delay of up to 2 weeks while the request is processed through our provider.

Processes and Tools:

  • For initial setup, the Departments’ administrative staff are asked to contact the Service Desk for their circuit number and toll free access number.

Accountabilities and Key Roles:

  • The staff of the NCG supply the service provider billing (circuit number) and contact information.
  • The long distance provider is responsible for billing and service access.

Key Performance Indicators:

  • Client Satisfaction
  • Time taken to arrange service
  • Time taken to resolve incidents
  • Quality of Service
  • Number of conference calls

Revision: March 2014
Service Owner: Manager, Network & Communications Group

 

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