Service Name: Software Licensing

Description:

Memorial University has a large number of users of desktop publishing and statistical analysis software programs. As a means of significantly reducing acquisition costs, the Computer Purchasing Centre (CPC) negotiates volume license agreements with vendors, and coordinates the installation and renewal of these software licenses. End users can purchase a software license from the CPC and have it installed on their computer, either by IT support staff from their respective department, or staff from the Personal Computing Group (PCG). The licenses represent a significant cost savings versus academic and retail packaged copies of the software.

What’s included:

Some examples of software licenses currently available from the CPC include Microsoft products, Adobe and Corel products, SPSS, Minitab, Maple, SAS, Nvivo and McAfee. Other software manufacturers offer volume licenses by request.

How to request this service:

Computer Purchasing Centre

CS-1000
Tel: 864-2673
Fax: 864-2630
E-mail cpc@mun.ca
http://www.mun.ca/cpc

Who can avail of this service:

• Available to all university departments.
• Select licenses are available to students, faculty and staff on a personal basis.

Availability:

• Hours of operation are Monday – Friday, 10:00 a.m. – 4:00 p.m.
• Immediate service available by phone, fax or in person during open hours.
• 24 hour response for email.

Response Times:

Time to complete the process from initial request to installation of software normally takes 3-4 working days.

Processes and Tools:

• Request is initiated by the end user when new licenses are being purchased.
• Site license renewals are initiated by CPC staff and notification is sent to the end user.
• A CPC requisition is generated as a result of the request which contains the software license(s) to be purchased or renewed
• Once the requisition is processed with appropriate signatures and account code (FOAPAL), a service request is created by CPC staff which initiates the installation process for PCG staff. A time is arranged between PCG staff and the end user for installation.

Accountabilities and Key Roles:

• CPC staff is accountable for ensuring the end user purchases or renews the appropriate software license based on user need.
• CPC Store Manager is accountable for ensuring timely service is provided.
• PCG Manager is accountable for ensuring adequate response time for software installation.

Key Performance Indicators:

• Bi-annual Customer service survey
• Web page feedback
• Email feedback
• In person feedback from clients

Revision: January 2011

Service Owner: Craig Head, CPC Store Manager