Data Removal
Service Name: Data Removal
Service Owner: Manager of Personal Computing
Group
Description:
Equipment containing data must
be appropriately erased to ensure privacy and proper adherence to
Memorial University’s licensing agreements.
C & C provides a service to erase data from computers as per
the Data Removal Policy, prior to surplus or transfer of equipment.
This service is coordinated with Facilities Management and includes
delivery of the equipment to C & C as part of the standard
workflow.
What’s included:
• Wiping
personal computers, handheld devices, hard disks for
University-owned systems, whether they are being transferred to
another department or auctioned to Computers for Schools
• System transfers between user and division.
• Decommissioning of computers.
Availability:
• As determined by
delivery times from Facilities Management.
Processes and Tools:
• Facilities
Management Surplus Form -- this form can be obtained from
Facilities Management . When the form is completed it must be
delivered to Facilities Management.
Accountabilities and Key Roles:
•
Service Desk -- single point of contact for clients requesting the
service; responsible for recording and tracking requests
• Facilities Management -- responsible for completing the University’s process for declaring equipment surplus, and transporting the surplus equipment to C & C once it is ready for data removal
• lPC Consultant -- responsible for accepting systems, wiping them, and notifying Facilities Management or Computers for Schools when systems are available for pickup in batches.
• Supervisor PC Management and PCG Manager -- ensure the service is running smoothly, manage the physical storage requirements, process changes and escalations of coordination, and challenge issues that might arise.
Key Performance Indicators:
• Data is collected on an annual basis to review the volume
and service requirements.
• The time required to resolve incidents is monitored, and Facilities Management is contacted if the physical flow of machines is hampering service quality.
Revision Date: August, 2008
Updated: August, 2008
