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FAQ - BlackBerry Passwords

Q: Why is Information Technology Services implementing passwords on university Blackberry’s?

A:Primarily to protect any personal information that may be contained on such devices as required by the Government of Newfoundland and Labrador ATIPPA legislation. In the event of such a device being lost or stolen, the presence of a secure password policy will protect any data contained on the device.

Q:When will the new password policy go into effect?

A: Information Technology Services intends to implement centrally managed Blackberry password on Monday June 8th, 2009.

Q:Once the policy is implemented, what will I as a user see?

A: Once the password policy is in place, blackberry users who do not currently secure their device with a password or have a password that does not meet the policy’s password format will be immediately prompted to enter a new password. Once the new password has been accepted by the device, the blackberry will lock itself automatically once the security timeout has elapsed (currently set to 15 minutes). Note that you do not need to unlock your phone to answer phone calls, and, although not the default, you can set the Blackberry to allow the outgoing calls while locked (instructions vary by model so consult your user manual).

Q:Can I disable the password requirement?

A: No. This policy is a requirement, and thus can not be disabled by the end-user.

Q: What are the password requirements?

A: Password must have a minimum length of 6 characters.

Q: Can I adjust the security time out?

A: Yes. The default security timeout is set to 15 minutes (this is the maximum value). This value can be altered by the end-user.

Q: What happens if I forget my password?

A: Information Technology Services can assist with a password reset.

Q: What happens if I get my password wrong 10 times in a row?

A: If the devices see 10 failed attempts in a row the Blackberry is then reset to factory default setting.

Updated: March 6, 2015