SCCM - Frequently Asked Questions
1. What is SCCM?
System Center Configuration Manager (SCCM) is a software product made by Microsoft for managing large groups of computers running the Windows operating system.
2. Who will be installing, using and administering SCCM?
SCCM will be used by the Department of Computing and Communications (C&C) as a desktop management solution on Memorial’s St. John’s campus. In the first phase, this tool will be implemented for users directly supported by C&C, however, over time we will open up access to this capability to all units that wish to avail of the service.
3. Why does Memorial need a desktop management product like SCCM?
Many of the virus issues from which the university suffers arise because of the use of outdated or unpatched software, and with the university’s computer network growing every year, it gets more and more difficult to effectively manage and support client needs. We simply do not have the resources to manually visit every computer and update software on a regular basis. A desktop management solution like SCCM will allow C&C, from a central computer, to provide faster and more efficient PC support and help reduce the university's IT security risks. SCCM has many benefits and will help create a more up to date and secure computing environment. Common uses of SCCM include:
- Installing windows updates and software patching (e.g. Java)
- Remote assistance
- Operating system deployment and installation
- Various software updates
4. What will be installed on my computer?
A small piece of SCCM software will be installed on your office PC or laptop. This software will work in much the same way as the McAfee Antivirus software currently installed on your computer. This software will allow your PC to communicate with C&C's SCCM server. With certain features enabled, C&C will be able to provide services and support to your computer remotely.
5. Who will have access to files and personal information on my computer?
Only you will have access to personal files and information on your PC. Remote assistance to your computer will be authorized by you as part of a support request to the C&C Service Desk. Patching of specific software will be done via automatic updates similar to McAfee updates.
6. Who can I contact if I have further questions?
Clients with further questions are encouraged to contact the C&C Service Desk at 864-4595 or help@mun.ca.
