Desktop Management (SCCM) - Frequently Asked Questions
1. What is SCCM 2012 SP1?
System Center Configuration Manager (SCCM) is a software product made by Microsoft for managing large groups of computers primarily running the Windows operating system.
2. Who will receive the SCCM Software?
Clients on St.John's campus whose PCs or laptops are supported by C&C running Windows based (7 and up) or Mac running virtual Windows O/S.
Not included in this project:
- Clients not on St.John's campus
- Mobile devices
- Non-Windows devices (or XP and below)
- Devices not supported by C&C
- Departments with their own IT PC Support
Future projects will expand coverage
3. Who will be installing, using and administering SCCM?
SCCM will be used by the Department of Computing and Communications (C&C) as a desktop management solution on Memorial’s St. John’s campus. In the first phase, this tool will be implemented for users directly supported by C&C, however, over time we will open up access to this capability to all units that wish to avail of the service.
4. Why does Memorial need a desktop management product like SCCM?
Many of the virus issues from which the university suffers arise because of the use of outdated or unpatched software, and with the university’s computer network growing every year, it gets more and more difficult to effectively manage and support client needs. There are insufficient resources to manually visit every computer and update software on a regular basis. A desktop management solution like SCCM will allow C&C, from a central computer, to provide faster and more efficient PC support and help reduce the university's IT security risks. SCCM has many benefits and will help create a more up to date and secure computing environment. Common uses of SCCM include:
- Installing windows updates and software patching (e.g. Java)
- Remote assistance
- Operating system deployment and installation
- Various software updates
5. What will be installed on my computer?
A small piece of SCCM software will be installed remotely on your office PC or laptop, much like a McAfee virus update. The install may not complete until the next time your system is rebooted and you should not see any interruptions or any impact to your daily routines. Laptops must be connected to the wired network to receive the software.
The software will work in much the same way as the McAfee Antivirus software currently installed on your computer and it will allow your PC to communicate with C&C's SCCM server. With certain features enabled, C&C will be able to provide services and support to your computer remotely.
6. Who will have access to files and personal information on my computer?
Only you will have access to personal files and information on your PC. Remote assistance to your computer will be authorized by you as part of a support request to the C&C Service Desk. Patching of specific software will be done via automatic updates similar to McAfee updates.
7. Are there any limitations or restrictions on the service provider?
C&C strives to deliver the best possible service to all clients. The SCCM product is a Microsoft tool and as such functions best with windows machines attached to C&C's Memorial Domain. Services to devices on other domains or to devices not on any domain may vary, depending on the exact configuration. C&C will work with these groups to find solutions that will allow us to provide the best support possible. If you are unsure what group you fall into, please contact C&C Service Desk at 895-4595 or firstname.lastname@example.org.
8. Are home computers included in the deployment of SCCM software?
Included: If the computer (PC or Laptop) being used at home meets the following criteria
- is university owned
- has the enterprise version of McAfee Antivirus installed by C&C*
- has Memorial VPN software installed and VPN is being used when connecting to the MUN network
- personally owned computers (PC or Laptop)**
* The free verson of McAfee Antivirus available to MUN students, faculty, staff and retirees is not the enterprise version approved for use on university owned computing equipment.
** Please note the C&C does not support personally owned computers (PC or Laptops).
9. Who can I contact if I have further questions?
Clients with further questions are encouraged to contact the C&C Service Desk at 864-4595 or email@example.com.