We have prepared guides for our customers which are intended to resolve or avoid some of the most commonly encountered issues preventing optimal quality of the final product. Right now, we have the following guides available as PDF files:

The Print and Mail Services Online Tutorials are walkthroughs demonstrating how to use the Print and Mail Services Online print ordering system.  One covers the ordering process, while the other covers the approval process.

We are launching a completely new online ordering system in September 2023. The tutorials for that system are now available, and as before there are separate walkthroughs for ordering and approval. Our old system will be available until at least the end of 2023 while we make the transition.

• Print and Mail Services Online Ordering Tutorial
• Print and Mail Services Online Approval Tutorial

Acrobat Font Embedding Guidelines gives general guidelines on setting up Acrobat Distiller to properly embed all fonts when generating PDF files. Our systems will reject PDF files that do not have all fonts embedded, and Distiller's default settings have historically been set to never embed certain common fonts. Avoid unnecessary delays by reading through this guide and ensuring that your system is correctly configured!

The Job Preparation Guide for Designers is an older guide that details many of the capabilities of the Xerox iGen 4 Digital Press which had on site at Print and Mail Services some years ago, however it is still very much relevant to the Xerox Versant 3100 digital presses we currently employ. From colour settings and paper types to design tips and output parameters, this guide answers many critical questions. We recommend reading through it to make sure you are optimizing your designs for maximum quality output on our equipment.

The Print and Mail Services Standard Colour Settings file for Adobe Creative Suite is a file containing the suggested settings from the Job Preparation Guide above. Once unzipped, it can be loaded via the Creative Suite Colour Settings window.

The Print and Mail Services Standard PDF Creation Settings file for Adobe Acrobat and Creative Suite is a file containing the suggested settings for creation of PDFs for output on our digital presses. Once unzipped, it can be loaded using the Add Adobe PDF Settings menu item in Adobe Acrobat Distiller or using the Adobe PDF Presets menu item in other Creative Suite applications.