Troubleshooting Webex

1. Click on the link to your Event.

2. Fill out the required information - First Name, Last Name, Email Address and Password 

3. Joining the Event (3 Options) - We recommend using these options if order; if an option fails or is not allowed to be used on your computer, please try another option.

Option 1 - Install Browser Extension (Recommended)
Option 2 - Join by Temporary Application
Option 3 - Join by browser window

Option 1 - Install Browser Extension (Recommended)

1. Click the blue Join Now button

2. Select the green Add Webex to button (Chrome, Firefox, Safari, etc.)

3. Select the blue Get button to install the app

4. Accept the Add Extension prompt that displays

5. The extension will then launch the Webex Event and you will be able to manage your audio and video settings at this point before joining the event.

Option 2 - Join by Temporary Application

1. Click the blue Join Now button below the Option 1 steps

2. Click the link labeled Run a temporary application and download/run the application

3. The temporary app will then launch the Webex Event and you will be able to manage your audio and video settings at this point before joining the event.

Option 3 - Join in a Browser Window

1. Click the blue Join by browser text below the Join Now button.

2. The browser will redirect to the following page. Please note this option has limited functionality due to browser limitations.

3. Enable Audio either via selecting the phone icon, or via selecting the three dots followed by Speaker and Microphone

If these options do not allow you to connect to Webex Events, please try using a different device (smartphone, tablet) or watch via our view-only streams here.