Training and user support

Web Content Services offers workshops and training in a number of areas to help build and maintain websites that are on brand and in line with the latest trends and web best practices. We work with units to determine target audiences, key messages and user-centric navigation.

What type of support are you looking for today?

Web content management system training 

Training is required for those who will be responsible for managing and updating a Memorial website. Websites on are managed using either the Site Builder or Terminalfour (T4) web content management system (WCMS). The person who has asked you to become a user on their site will know which of these two systems you will need to be trained in.

Training for Site Builder

There are two kinds of training available for Site Builder users. Basic training is for new users who will be making basic changes to existing pages on their unit's website. Administrator training is designed for existing Site Builder users who will be responsible for managing a website. Choose which of these training types applies to you:

If you need to make basic changes to existing pages on your unit's website – register for basic training. Once you have registered, we email you an online basic training module. This consists of a 20-minute instructional video, and a 10-minute assignment to test what you’ve learned. Once you successfully complete this training assignment, we can add you as a basic user to your unit's website.

Administrator training, previously known as advanced training, is designed for existing Site Builder users who will be responsible for managing a website. Once you complete Admin training, you will have permissions and access a basic user does not have, that allow you to create or delete sections of a site, edit site menus and manage user permissions for a site.

To become a site admin, you must register for admin training and complete the online training module, which focuses on how to build, maintain and modify your website's structure, and how to add and manage users on your website. It consists of a video tutorial and assignment. Once you successfully complete this assignment, we can make you a local admin for your website.

Training for T4
Training will be offered in conjunction with the migration of your website from Site Builder into T4.

There are two user types in T4:

  1. Contributors, who can make basic edits to existing pages on a site. The changes a contributor makes make will not publish and appear on a site until a moderator approves and publishes those changes.
  2. Moderators, who can edit existing pages on their site, add new pages to their site, modify menus, and are responsible for maintaining a site. Only a moderator can approve and publish changes on a site. 

Read more about or register for one these T4 training offerings:

We are currently offering a self-directed, online contributor training module so moderators can acquire assistance with updates to their site. Before being added to a site as a contributor, staff must register for T4 Contributor Training and successfully complete a training exercise.

Websites in T4 are limited to a maximum of three moderators. Units must decide who these moderators will be. In order to ensure that  team can stay focused on supporting active site migrations from Site Builder to T4, in-person training for site moderators will be limited to one moderator per site. We are currently developing a self-directed moderator training module, so a site can add one or two additional moderators once their site launches in T4.

Web support for your existing site

We have prepared an online user guide to walk you through to process of editing content, menus, widgets and more on your website. These guides are designed to empower you to independently update your site:

However, if you have consulted these user guides and still need assistance, you can book a drop-in clinic

During your drop-in clinic, a WCMS specialist will work with you, 1 on 1, to resolve the issue you're having or teach you a specific new skill.

Note: These drop-in clinics are currently being offered virtually over WebEx, and will be booked first come, first served. These clinics are intended for users already trained in Site Builder or T4. If you are a new user, please register for Site Builder or T4 training before booking a drop-in clinic. 

Writing for the web

Designing your writing for the web can help maintain reader interest in a digital environment and improve the visibility and quality of content on websites. Here are some web writing tips to help you get started. 

Content planning and development 

How often someone visits (and returns to) your website is directly influenced by site structure, searchability, design and content.

If you’re building a new website or considering updating one, contact us to schedule a content clustering session or to access tools and resources that will help you review, plan, build and maintain web content.