General FAQs

Memorial has created this frequently asked questions document that will continue to be updated as decisions are made and information is available to be shared.

Residence students
Student workers (including co-op)
International students (immigration)
International students (current and prospective)
Prospective students
Student health and wellness
Faculty and instructors

Questions with an asterisk (*) are new or recently updated


*Will classrooms, study rooms and teaching labs remain open?

In the continuing effort to promote social distancing, classrooms, study and practice rooms, teaching labs and computer labs on all campuses will be closed and locked effective Monday morning, March 23, with some exceptions.

As previously communicated, Lecture Capture-enabled classrooms will remain open for use by instructors for remote teaching.

The following computer labs remain open for students who do not have personal computer access for remote learning:

    • C-2003 in the Chemistry/Physics Building, St. John’s campus, open 8 a.m.-8 p.m. on weekdays, 8 a.m.-6 p.m. on weekends 
    • EN-3000 in the Engineering and Applied Science Building, St. John’s campus, open 8 a.m.-8 p.m. on weekdays, 8 a.m.-6 p.m. on weekends
    • Computer lab AS3003, Grenfell Campus, open 8:30 a.m.-5:30 p.m.
    • Marine Institute students who need computer access are asked to contact their instructor to coordinate on an as-needed basis.

Printing is available in the C2003 lab. Users must wipe the printer after use following the posted directions and cleaner provided. Any student who has access can use their credentials to login. From the Windows 10 login screen, a LabNet account will automatically be created. Printing is not available in EN-3000.

Marine Institute students who need computer access are asked to contact their instructor to coordinate on an as-needed basis.

Please note that we will be following the guidelines established by public health officials to ensure students practise social distancing in these rooms and we have enhanced cleaning protocols for these rooms.

A maximum of 10 students will be allowed in each room at any given time. If you have access to your own computer, please do not come to campus to use lab computers. Updated 2 p.m., March 25

*Why were Course Evaluation Questionnaires (CEQs) cancelled for the winter 2020 semester?

The Course Evaluation Questionnaire (CEQ) was scheduled to begin March 23 for Grenfell campus and March 27 for all other campuses. In light of the most recent developments concerning COVID-19 and the suspension of in-person classes at Memorial University, CEQ administration for the winter 2020 semester was suspended.

The successful completion of the semester is the priority now and it would not be appropriate to introduce an evaluation process that would further burden students and instructors. The administrative resources necessary to support CEQ administration will not be readily available during this time due to new priorities associated with the suspension of classes. Furthermore, the results of any course evaluations during this time would be significantly compromised and arguably not valid for this semester due the exceptional and unprecedented circumstances the university community finds itself in. 

Is the library open?

All libraries on all campuses were closed as of 5 p.m. on March 18 until further notice. Work is ongoing to ensure that essential library services can be delivered to users remotely. More information is available in the library FAQ.

Is the Childcare Centre open?

As a result of the announcement by the provincial government regarding the closure of all schools and childcare centres, please be advised that the Campus Childcare centre closed March 16, 2020, until further notice. We will provide updates as they are available.

Are campus tours being offered for undergraduate students?

The Student Recruitment Office is not booking tours for prospective students at this time. We encourage you to explore our campuses on our interactive campus map.

How does the COVID-19 virus live on surfaces such as clothing, or packages arriving by mail?

This site provides information on hygiene and receiving international mail:

Do all members of a household have to isolate if one is required to do so?

Please contact 811 for specific guidance for your situation.

Is there someone students can speak to personally with any concerns or questions they have?

Students with questions about the current COVID-19 pandemic can now access answers through a live chat operated by Student Life Live chat is available from 9 a.m. - 5 p.m. daily from March 17-20.

The email for inquiries for Grenfell students is Questions for Marine Institute students can be directed to

You can access information immediately online at Updated 10:30 a.m., March 18 

I have a MUCEP/ISWEP/SWASP/GradSWEP. Do I still come on campus to do my hours?

If you are participating in MUCEP, ISWEP, SWASP and GradSWEP you should no longer come to campus to complete your work as off end of day Tuesday, March 17. Please reach out to your supervisor to discuss tasks that can be completed at a distance. Every effort will be made to ensure you complete your full number of hours. Supervisors are strongly encouraged to ensure students have the opportunity to work their remaining hours and modify tasks to be completed remotely.

I work as a Student Assistant or a Tutor on campus. Do I come into work?

Please reach out to your supervisor to discuss.


What is Coronavirus/ COVID-19?

According to the World Health Organization (WHO), Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

For symptoms of COVD-19, please refer to the Public Health Agency of Canada or NL Public Health. (

What are the risks of COVID-19 if I live in Canada or Newfoundland?

For the most recent information on COVID-19, including numbers of cases in Canada, please refer to the Government of Canada, Public Health Agency website.

There is currently only one confirmed cases of COVID-19 in Newfoundland and the risk in the province remains low at this time for the general population.

What can I do to protect myself?

Please refer to the Public Health Agency of Canada website and for the latest information.

Should I wear a mask to protect myself from COVID-19?

If you are a healthy individual the use of a mask is not recommended for preventing the spread of COVID-19.

What number should I call to speak to a medical professional for advice if I am experiencing symptoms consistent with COVID-19 ?

Contact 811 if you develop a fever, cough or have difficulty breathing and wait for direction from the Health Line staff. If you use Voice over I Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the Health Line. Updated 5:25 p.m. March 16.



230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000