Frequently Asked Questions

Getting Started

Can I live in Residence?                                                                         

All students are eligible to live on campus; however, certain communities are recommended based on your enrollment priority.

All applicants must be at least 16 years of age before moving into our residences. While our residences are supervised by Residence Life staff, Memorial University does not provide custodianship for students.
Students enrolling in Memorial directly from secondary school are eligible only for Paton College and Macpherson College residences.
Applicants enrolling in Memorial directly from secondary school with a scholarship are given first priority on a first-come, first-served basis.
Applicants enrolling in Memorial directly from secondary school are given second priority on a first-come, first-served basis.
All other enrolling students are given third priority for accommodations based on a first-come, first-served basis.

What community is right for me?

Paton College provides a high level of support and guidance, which is best suited for students who are in their first year of studies or away from home for the first time.
Macpherson College provides a higher level of independence and privacy than Paton College, while still providing substantial guidance and support. Macpherson College is recommended for independent students or those entering their second year.
Burton's Pond Apartments offer a high level of independence, which is best suited for older, more independent students in their second year or higher.
If you are unsure of which building might suit you best, contact housing@mun.ca or visit the Student Residences main office in Hatcher House to discuss your options.
What’s included?
• WiFi
• Dining hall and café
• Fully furnished rooms
• Laundry room on site
• 24/7 security
For an extended list of included features, please click here.

Getting Ready


What kinds of rooms are there?

Paton College has two types of rooms: a double room; and a single room. A double room is shared by two students. A single room has one occupant during the year.
Paton College also has quiet floors/wings. In most residences, the quiet floor is the fourth floor. There are also sections in some buildings designated as Living Learning communities each year.
Macpherson College has two types of suites: two rooms and a shared washroom; or a single room with private washroom.
Macpherson College also has quiet floors located on the fifth and sixth floors of both buildings. There are also wings designated as Living Learning communities in both buildings each year.
Burton's Pond offers four single rooms in an apartment-style residence with shared common spaces (i.e. bathroom, kitchen, living room).

How do I get a single room?

There are a limited number of single rooms in Paton College. Single rooms are assigned to returning students who rank high on the annual points list. This list is generated based on the seniority of the student in their current building as well as their cumulative GPA. Returning students should speak to their Residence Coordinator once they have reapplied for residence to check their position on this list.
New students attending Memorial University who have been accepted into Paton College will only be eligible for a single room if they have a specific medical need. Students requiring a single room for medical reasons will need to make a request for accommodation at the Glenn Roy Blundon Centre for Students with Disabilities.

How do I select my roommate?

You can request roommates during the application process in the Roommate Preferences section. To be placed with a roommate, both students must mutually request each other on the application.
Search for roommates by details - enter your friend's name to find them in the system and make the request.
Browse for matching roommates - complete the Personal Details questionnaire and the system will present profiles the most closely match yours. Choose someone and they will receive an email asking if they would like to accept your request.

How do I use Online Room Selection?

First you will be given a time slot to go in and select your room. Priority time slots are given first to returning students who applied within the early bird deadlines. Students who apply after will be given a time slot a month later. Applications received after the 1st of that month will be processed after all current students have selected their rooms.
Once given a time slot, you must select a room, or else you will be assigned a room by Student Residences.
Advance time slots are given to students who rank high on the annual points list mentioned under “How do I get a Single Room”, and Scholarship students. These students are granted a ‘pre-selection’ option whereby they are able to choose from available rooms before the majority of other resident applicants.
Pulling-in allows two-to-four residents who want to live together to use the earliest time slot of the group to select their rooms. The resident with the earliest time slot pulls-in his or her roommate(s) during their time slot. To be pulled-in, all requested roommates must have applied for residence, received a time slot, and have been accepted as roommates in the “Roommate Preferences” step of the application. If one of your requested roommate(s) did not receive a time slot, they will not be able to be pulled-in.
You can only pull-in residents with the same Student Classification and who have applied for the same term.

Room Changes

Before you move in

If you wish to change your building or community before you move in, you will be granted a time slot to do so on the Residence Portal.

After you've moved in

If you wish to change your room, building or community after you have moved in, please speak with a Resident Assistant in your building. If the Residence Coordinator recommends a change, they will submit the recommendation to Student Residences.  Student Residences will review the request and make the final decision to approve or deny the room change request.

Can I live co-ed?                                                                                       

Co-ed or gender inclusive accommodations are available in our Burton’s Pond apartments.

What do I need to bring?                                                                   

Since each residence community is different, we have compiled three lists of suggested items you will need to bring with you.

For Paton College, click here.
For Macpherson College, click here.
For Burton’s Pond, click here.

What size sheets should I bring?                                                         

In Paton College our single beds measure 36” x 78”, and our double beds measure 54” x 80”

In Macpherson College and Burton’s Pond our single beds measure 39” x 80”, and our double beds measure 54” x 75”

What size mini fridge should I bring?

Macpherson College suites have a designated fridge space of 24” wide by 38” deep.

I’ve been accepted to Macpherson, what size TV fits in the mounts?

The maximum TV size that fits is a 32 inch screen. Plasma screens are not permitted as the heat produced interferes with the thermostat.

How do I get a parking permit?

Student Residences is allocated approximately 80 parking spaces each semester, therefore not every student living in residence can get a parking permit. Parking permits will be granted first to students with documented medical need, then to students on work terms, students with the Centre for Nursing Studies, families in Burton’s Pond, and finally Burton’s Pond students. If you wish to be considered for a parking permit please email housing@mun.ca with any supporting documentation. If you do not have a medical or academic need or are not granted a parking permit, you may try contacting parking@mun.ca and request an evening and weekend parking permit.

When can I move in?

For the Fall semester, first time residence students can move in the Sunday before Labour Day. Returning students can move in on Labour Day Monday, or Tuesday.
For the Winter 2019 semester, all residents can move in on January 2nd, 2019.
For Spring 2019 semester, All residents can move in on May 12th, 2019

Can I move in early?

Not unless it’s for a documented academic reason.

When does the charge show on my account?

2-3 weeks prior to the start of each semester.

When do I need to have it paid?

Before you register for your next semester, or else by the end of your current semester.

How do I pay my fees?

https://www.mun.ca/finance/sections/cashiers_office/methodsofpayment.php

What happens if I cancel after the deadline?

If you cancel your accommodations before the cancellation deadline date, you will be eligible for a refund.

All new applicants accepted into residence are required to pay a confirmation fee of $500 which is credited towards the cost of your accommodations.  If  a new applicant cancels after the deadline date, they will forfeit the $500 confirmation fee.

If a returning student cancels after the deadline date, they will be charged a $500 cancellation fee.

Deadline dates can be found here

Refunds or reversals of the confirmation fee will be done with the submission of proof for individuals who do not receive their visa.
Any other request for a refund or reversal of the confirmation fee must be in writing to residenceappeals@mun.ca and must include supporting documentation.

Living Here!

How do I connect to the Wifi?

IBM and SolutionInc have been contracted to provide student residence wireless services for the Memorial University St. John’s Campus residences.
The WIFI services will be called @MemorialRES for residents and @MemorialRES-Guest for guests.
The student ‘On-boarding’ process will be FAST and EASY TO USE.
The initial process to create a new account will be less than 5 minutes, and once the account is registered, the login process will be less than 1 minute.  To add or remove devices from your account, please visit https://munres.ca.

Should anyone experience a problem, or have a question, they can either call 1-855- 561-3650 or email ressupport@solutioninc.com.

How do the phones in Macpherson work?

All bedrooms in Macpherson College have a phone with complimentary local calling. Each phone has a five digit extension listed above the key pad – this does not correspond to the room number. There is also a public phone near the desk in the hub on the same system.
To dial out from a room phone, press ‘9’ then the number. (Note: If dialing a university number 864-must also be used.)
To phone room to room within Macpherson College:
1. Dial ‘9’ first
2. Then dial 864-7800
3. After the prompt, enter the 5 digit extension.
Students or guests wishing to check their voicemail – the default PIN is 134679. If the PIN needs to be reset, please contact ITS at x4595 or help@mun.ca.
To call in from outside the university:
1. Dial (709) 864-7800.
2. After the prompt, enter the 5 digit extension.
To call in from another university phone:
1. Simply dial extension 7800
2. After the prompt, enter the 5 digit extension.

What’s in the Accommodations Agreement?

You can view the Accommodations Agreement here.

What are the Residence Regulations?

You can view the Residence Regulations here.

What’s in the Student Code of Conduct?

You can view the Student Code of Conduct here

Contact

Student Residences

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000