CITL provides support on campus at multiple service points (G.A. Hickman Building, ED1032, Science Building, SN2104A, S.J. Carew Building, EN3012), Grenfell Campus, Ferris Hodgett Library, the Commons in the Queen Elizabeth II Library and the Clocktower Commons). Online and telephone support is also available seven days a week. When the St. John’s Campus is closed unexpectedly, regular online service hours remain in effect with staff providing remote client support. CITL can assist with: accessing online course components; accessing and using educational technologies, including Desire2Learn and Online Rooms; technical support for hardware/software configuration, embedded multimedia, and creating/editing course blogs and wikis; and accessing online student resources. CITL also supports and administers mid-term, final and deferred examinations for online courses. Additionally, to best serve new and returning online students, CITL makes regular and scheduled contact throughout the online experience to effectively engage and retain students. Further information on CITL services may be obtained by telephone to (709) 864-8700, or toll free to (866) 435-1396, or by fax to (709) 864-6783, or through the website at www.delts.mun.ca.