For clientele of DELTS, support is available on campus at the G. A. Hickman Building in room E1032, and seven days a week online, by telephone, or at The Commons in the Queen Elizabeth II Library. When the St. John’s Campus is closed unexpectedly, regular online service hours remain in effect with staff providing remote client support. DELTS can assist with: accessing online course components; accessing and using educational technologies, including Desire2Learn and Online Rooms; technical support for hardware/software configuration, embedded multimedia, and creating/editing course blogs and wikis; and accessing online student resources. DELTS also supports and administers mid-term, final and deferred examinations for online courses. Additionally, to best serve new and returning online students, DELTS makes regular and scheduled contact throughout the online experience to effectively engage and retain students. Further information on DELTS' services may be obtained by telephone to (709) 864-8700, or toll free to (866) 435-1396, or by fax to (709) 864-6783, or through the website at www.delts.mun.ca.