Certificate in Court Administration
Skills and competencies development for the effective administration of court proceedings.
Developed by the Provincial Court
Services,
Provincial Court of Newfoundland and
Labrador,
in co-operation with Memorial University Division of Lifelong
Learning.
"Our partnership with Memorial's Division of Lifelong Learning has been eagerly anticipated by our staff and is now proving to be a great skills enhancement opportunity for those employees engaged in the Certificate in Court Administration program."
Pam Ryder-Lahey
Director of Provincial Court Services
Provincial Court of Newfoundland and Labrador
Today's court administrative professionals play a key role in the efficient and effective delivery of court services. They are tasked with considerable responsibility and must be prepared to keep pace with a rapidly changing justice environment. In completing the certificate requirements, you will have acquired the skills and competencies necessary to function as an effective court administrator.
Program overview
In the course of the following seminars (see Program Requirements, below) you will learn how court administration has evolved and what it takes to operate successfully in a modern court environment. You will understand the court administrator’s key role as a leader in caseflow management and court process re-engineering, in ensuring effective communications, in managing time and change, and in setting standards for customer service.Who should take the program
The program is aimed at individuals currently employed in the court system or those aspiring to work in the court system. The program will also benefit paralegals—or those individuals with a paralegal background—who are interested in developing a more comprehensive understanding of court operations. The certificate could also serve as a valuable adjunct to a certificate, diploma or degree in business.• No formal admission to Memorial is required.
• No prerequisites are required.
• Complete all the requirements and receive a certificate of
completion.
• Courses may be done individually, i.e., not as part of the
certificate.
Program requirements
Caseflow Management and Court Performance Standards (2 days)Effective and efficient caseflow management is the cornerstone to a modern and productive court system. This course examines the court's primary role in managing the progress of cases. Understanding and using administrative and statistical data that actively supports caseflow management can increase your court's performance in this area. Court performance standards are being widely used in other jurisdictions as benchmarks by which to examine a court's performance and to measure the public's trust and confidence in the court system.
Court Process Re-engineering (1 day)
Courts must strive for continual improvement in their business processes in order to meet the increasing demands for timely and effective justice. This course will help you understand the difference between task and process and teach you to apply that knowledge to court processes. You will use process mapping and cycle time management against court processes with a view to improving customer service while at the same time eliminating the seven wastes that result in poor service. A hands-on exercise will take a court process from the “as is” to the “to be”. In other words, processes will be examined as they are done today (as is) and how they could more efficiently be done in the future (to be).
Time Management: Getting the Most Out of Your Day (1 day)
Everyone complains about not having enough time! In reality, you have more time than you think; you just don't use it well or in a way that suits your style! Learn how to set realistic objectives and prioritize them, how to work with others, how to develop short- and long-term plans and how to cope with time wasters that get in the way of effective time utilization.
Stepping Up To Supervisor (1 day)
Making the transition from working beside fellow employees to supervising them can be both exciting and challenging for everyone involved. It's a different working relationship requiring a different set of skills. This class will identify those skills you need to function effectively in a supervisory role.
Customer Service Essentials (1 day)
Customers are the most important people to enter a place of work—whether in person, on the phone, by fax, over the Internet or via e-mail. This course is essential for those who have responsibility for maintaining relationships with customers.
Change Management (1 day)
Change is constant and the need for workplace change has never been greater. This course covers understanding resistance to change; stages of the change cycle; overcoming mistrust and miscommunication; change as an opportunity and moving from powerlessness to empowerment.
Communicating at Work (2 days)
Your ability to communicate effectively can determine whether or not you can earn the respect and have the influence you need to get things done for yourself and your organization. Everyone has a predominant style that both helps and hinders understanding between people. Most often communication fails because what was said was not what was heard. This course helps you to assert your need while confidently handling the assertion needs of others. This is key to personal performance and well-being.
For more information, please contact:
Dan Dillon
Business Development Officer
Division of Lifelong Learning
Memorial University of Newfoundland
737-4389
ddillon@mun.ca