Support

Memorial has contracted FUEL Mobile to provide mobility management services to mobile users at the Marine Institute St. John’s and Grenfell campuses. Memorial’s mobility services are provided by Bell Mobility and managed by FUEL Mobile via telephone and email.

Please contact the ITS Service Desk for wireless or exchange email account usernames and/or passwords, contact FUEL Mobile for all other inquiries related to your mobile device.


FUEL Mobile services include:

  • Procurement of mobility devices and accessories
  • Assistance with mobile device setup and use
  • Troubleshooting mobile device hardware and software
  • Billing statements and inquiries
  • Usage inquiries
  • Plan recommendations
  • Reporting



Devices in scope include: cellular phones, smart phones, sim cards, turbo sticks, modems, and pagers.

  • Extended support hours (Mon-Fri 8am-10:30pm, Sat 10am-9:30pm)
  • Toll free access anywhere in North America
  • Dedicated team of support staff available
  • Broad knowledge of the numerous types of devices.


Contact:

FUEL Mobile
Tel: 1-866-570-0505
Email: mun@mywirelessconcierge.ca

ITS Service Desk (Wireless and Exchange Email Account Inquiries)
Tel: 864-4595
Email: help@mun.ca

Contact

Information Technology Services

230 Elizabeth Ave

St. John's, NL A1B 3X9 CANADA

Tel: (709) 864-2530

Fax: (709) 864-2552

becomestudent@mun.ca