Learn the factors that influence partnerships and relationships between clients (customers), suppliers and other key stakeholders to promote project success.
In this seminar participants will learn and apply Customer Relationship Management (CRM) and Supplier Relationship Management (SRM) techniques to create and maintain successful partnerships. Individual exercises combined with interactive group discussions and role play will allow participants to apply learnt partnering strategies and techniques.
Participants will gain a comprehensive understanding of the benefits and challenges of actively performing CRM and SRM to strengthen partnerships and promote project success.
Project/program/portfolio management professionals and team leaders/members.
Module 1: Partnership Fundamentals
Module 2: Customer Relationship Management (CRM)
Module 3: Supplier Relationship Management (SRM)
Inquire about future dates or request a specific delivery of this offering for a group.