Learn how to evaluate the effectiveness of your organizations digital and social media investments by deploying the correct tools and measurement techniques.
Identifying the correct measures and understanding the best tools to evaluate these measures adds to the overall success of your organizations digital and social media strategy. Having the tools in place to evaluate the effectiveness of your digital and social media deployments enables you to continue investing in the techniques that are working, and modify those techniques that may not be performing at an optimal level. It is not enough to generate reports about your digital and social media deployment, it is important to use these reports to drive changes in your tactical deployment plan and improve the execution. In essence, it is critical that organizations measure what matters and are making what matters measurable!
The Metrics, Measurement & Analytics Seminar will teach participants how to monitor and evaluate digital and social media deployments and identify opportunities to improve on the execution; how to determine the correct metrics and measurement techniques for your specific target audience and objectives; how to determine and use the correct tools to provide the information needed to make the correct decisions; how to properly deploy Google Analytics through the organizations website and other digital deployments; how to use social media analytical tools including those within channels and integrated tools; how to use social listening tools to locate appropriate conversations related to your organization and brand; and how to use the information acquired and analyzed to ensure an optimal deployment.
This seminar focuses on providing the knowledge and skills to allow you to evaluate your organizations digital and social media deployments. This seminar is designed to ensure that you are measuring the correct items, using the appropriate free and paid tools to provide the actionable information needed and that the appropriate individuals in the organization have access to and the capability to act on the data. Participants will be asked to complete questionnaires in advance and during the seminar to provide information on their organizations current analytics tool deployment and monitoring processes. This information will be assessed and individual guidance will be provided to each participant regarding the metrics, measurement and analytics that best suits their organizational goals and objectives.
This seminar includes six modules:
Module 1: Metrics & Measurement Strategy
Module 2: Metrics & Measurement Tools
Module 3: Google Analytics
Module 4: Social Media Analytics
Module 5: Social Listening Tools
Module 6: Acting on the Analysis
This seminar is part of the Digital and Social Media Program.
Anyone within an organization who needs to make strategic or tactical decisions regarding digital or social media deployments including management at all levels; content creators; web development and maintenance team members; social media team members; and customer response teams.
Topics covered during the seminar:
A laptop or tablet is recommended for this seminar.
Continuing Education Contact Hours: 18
Lyle Wetsch is an Associate Professor of Marketing at Memorial University of Newfoundland. With over 100 presentations and publications in the past 10 years, his research has been published in the Marketing Education Review, the Journal of Advertising Education, the Journal of Virtual World Research, the Journal of Relationship Marketing and the International Journal of Electronic Marketing and Retailing.
Lyle is actively involved in providing presentations and consulting with businesses on various elements of Internet Marketing, especially Social Media and Social Networks. He has assisted businesses and organizations with the development, design and implementation of their Social and Digital Media Strategies. He also serves on several Advisory Boards including the Memorial University Social Networking Committee.
Through the Gardiner Centre at the Faculty of Business Administration Lyle has designed the Digital Marketing Program now renamed Digital and Social Media Program and offers it in locations throughout North America.
His social media work has received global recognition including:
Inquire about future dates or request a specific delivery of this offering for a group.