Learn how to build a Lean organization, drive out waste, streamline process flow and build a culture of continuous improvement.
For decades, lean concepts and tools have been applied extensively in manufacturing operations with very impressive results. Recently, service sector organizations, which account for over 80% of North America's GDP, are realizing the benefits of this huge opportunity to drive service efficiencies and banish waste.
Offered in partnership with York University, Schulich Executive Education Centre, Lean Operational Excellence for Service Organizations is a specialized course, on applying Lean principles, tools and techniques to identify and remove any non-value-added activities in your everyday service processes.
In this seminar participants will learn how to employ Lean tools and techniques to reduce costs and service delivery times, and drive customer satisfaction and profitability. Participants will discover how to leverage powerful Lean problem-solving tools to manage projects more successfully, drive greater value or enhance continuous improvement initiatives. This seminar can be very advantageous to organizations that have already deployed Six Sigma strategies, but want to incorporate Lean tools, concepts and techniques to drive even greater value and success with a blended Lean Six Sigma strategy.
What You Will Learn:
Lean Operational Excellence for Service Organizations is being successfully employed by leaders in all service industries; from financial, hospitality and high-tech to healthcare and government services. This seminar will be of most benefit to VPs, directors, managers and employees in service organizations.
Day 1: Getting Started on the Lean Journey
Applying Lean to a transactional process
Start defining your business from a Lean perspective
Day 2: Building Lean Processes
Applying lean to an end to end process
Start seeing your business differently
Day 3: Deploying Lean in an Enterprise
Building a future mode of operation for a service process
Build a plan for your own organization
Continuing Education Contact Hours: 21
Joe is a senior level process improvement specialist for eZsigma Group with over 14 years experience in various industrial, administrative and educational environments, including continuous and discreet manufacturing, food processing, healthcare, financial institutions, defense contractors and all three levels of government.
Joes career has spanned 30 years in industry, including various roles in production management, engineering management, program management, business development and consulting.
Joe has presented Lean at International Conferences and has been published in National Trade magazines. He recently served on a committee in the United States developing a process improvement in government white paper for a key Republican Presidential candidate. As well, Joe has played a lead role in the design, development and implementation of the Lean energy, CO2 and pollutant reduction process commonly known as Lean and Green.
Joe has taught process improvement and mentored students throughout North America, including teaching Lean principles at the New Brunswick Community College, and the UNB College of Extended Learning.
Joe currently delivers the Lean Operational Excellence workshop with the Schulich Executive Education Centre at York University in Toronto, and at St. Marys University in Halifax.
Inquire about future dates or request a specific delivery of this offering for a group.