Fundamentals of Client Service
Learn how to develop customer service competencies that truly surpass your customers expectations and give you the edge you need to be a successful business.
Customer Service Training

Fundamentals of Client Service

Learn how to develop customer service competencies that truly surpass your customers expectations and give you the edge you need to be a successful business.

Each and every one of us serves clients, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

This seminar will examine all types of customers and evaluate how you can serve them better and improve your organization in the process. Participants will be provided the fundamental skill-sets to conduct in-person and over the phone techniques, deal with difficult customers, and generate repeat business.

 


Benefits

For Individuals
  • Build stronger customer relationships
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Learn to deal with difficult customers
  • Deliver quality service to generate loyalty
For Organizations
  • Use outstanding customer service to generate return business
  • State what customer service means in relation to all your customers, both internal and external
  • Differentiate your organization as providing exceptional customer service
  • Improve competitiveness in the market

Who Should Attend

Managers, team leaders, frontline supervisors, customer service directors or anyone responsible for protecting your brand or customer service leadership who wants to improve the quality of service and ensure customer satisfaction.


Details

The following topics are covered in this seminar:

  • Who We Are and What We Do in Customer Service
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • In-Person Customer Service
  • Giving Client Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • How to WOW Customers Every Time

Scheduled Date

This seminar is not currently scheduled.

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