Learn how to develop customer service competencies that truly surpass your customers expectations and give you the edge you need to be a successful business.
Each and every one of us serves clients, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
This seminar will examine all types of customers and evaluate how you can serve them better and improve your organization in the process. Participants will be provided the fundamental skill-sets to conduct in-person and over the phone techniques, deal with difficult customers, and generate repeat business.
Managers, team leaders, frontline supervisors, customer service directors or anyone responsible for protecting your brand or customer service leadership who wants to improve the quality of service and ensure customer satisfaction.
The following topics are covered in this seminar:
Inquire about future dates or request a specific delivery of this offering for a group.