Delivering Exceptional Customer Service
Learn how to develop customer service competencies that truly surpass your customers expectations and give you the edge you need to be a successful business.
Customer service training, customer service professional development, how to improve sales, customer focused

Delivering Exceptional Customer Service

Learn how to develop customer service competencies that truly surpass your customers’ expectations and give you the edge you need to be a successful business.

In our competitive economy where consumers have a world of in-store and online shopping options available to them, good customer service is no longer good enough – your customer service must be impeccable. During this one-day session, you will learn basic customer service competencies to help you deliver the level of quality that your existing customers deserve and your new customers will tell their friends and families about again and again.


Benefits

For Individuals
  • Build strong customer relationships
  • Deliver quality service to generate loyalty
  • Ensure customer satisfaction
For Organizations
  • Improve customer service
  • Differentiate your organization as providing exceptional customer service
  • Improve competitiveness in the market
  • Manage market share

Who Should Attend

Managers, team leaders, frontline supervisors, customer service directors or anyone responsible for protecting your brand or customer service leadership who wants to improve the quality of service and ensure customer satisfaction.


Details

  • Learn critical customer service competencies

  • Predict your customers’ expectations, and then exceed them

  •  Improve your communication skills

  • Instill professionalism and confidence in your employees

  • Resolve customer issues effectively and efficiently

  • Learn strategies for superior service

  • Build your customer base

Continuing Education Contact Hours: 7


Past Participant(s) Said

  • "Great seminar, got great points to bring back to my staff! Ways to attract customers and keep them was very benefitial."
  • " Learned how to deal with customers, and how to add service to my business. Group discussions were excellent."




Instructors

Tamara Reynish

Tamara Reynish is a communications expert with more than 20 years of experience as an editor, writer and instructor. In addition to communications, she specializes in delivering professional development in customer service, marketing and strategic planning.

Responsible for developing countless projects and raising millions of dollars, Tamara has over 15 years of experience writing proposals and related documentation. A member of both the Editors’ Association of Canada and the Writers’ Alliance of Newfoundland and Labrador, Tamara is also the President of the Literary Arts Foundation of Newfoundland and Labrador.



Scheduled Date(s)

February 5, 2015

Price

$395 +HST

Register Now

Request More Information?

Inquire about future dates or request a specific delivery of this offering for a group.

Need More Information