Learn how to develop customer service competencies that truly surpass your customers expectations and give you the edge you need to be a successful business.
In our competitive economy where consumers have a world of in-store and online shopping options available to them, good customer service is no longer good enough your customer service must be impeccable. During this one-day session, you will learn basic customer service competencies to help you deliver the level of quality that your existing customers deserve and your new customers will tell their friends and families about again and again.
Managers, team leaders, frontline supervisors, customer service directors or anyone responsible for protecting your brand or customer service leadership who wants to improve the quality of service and ensure customer satisfaction.
Learn critical customer service competencies
Predict your customers expectations, and then exceed them
Improve your communication skills
Instill professionalism and confidence in your employees
Resolve customer issues effectively and efficiently
Learn strategies for superior service
Build your customer base
Continuing Education Contact Hours: 7
Tamara Reynish is a communications expert with more than 20 years of experience as an editor, writer and instructor. In addition to communications, she specializes in delivering professional development in customer service, marketing and strategic planning.
Responsible for developing countless projects and raising millions of dollars, Tamara has over 15 years of experience writing proposals and related documentation. A member of both the Editors Association of Canada and the Writers Alliance of Newfoundland and Labrador, Tamara is also the President of the Literary Arts Foundation of Newfoundland and Labrador.
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