Business Process Management

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This course is currently available for custom team training only.  Contact Susan at 864-3596 for more information.

 

Learn how to systematically examine your organization's workflow to make it more effective, more efficient, and more productive.

Business Process Management (BPM) teaches participants how to examine key business processes and generate solutions for improvements. BPM has evolved from its traditional quality roots into a powerful system which quickly examines and dramatically improves all work processes within an organization.  It ensures that processes are more effective, more efficient and more capable of delivering measurable value to their internal and/or external customers. 

  This course provides a template for managing the end-to-end work that your organization performs to create maximum value for your customers.  Participants will learn techniques and strategies that contribute directly to increased productivity, increased workflow efficiency, efficient use of your resources, and improved staff morale. 

Business Process Management is not specific to a type of organization.  All management and their staff from private, public or government organizations will derive an immediate benefit from Business Process Management. Throughout this course participants will improve their understanding and use of business process management through professional development in:

  • Identifying the key business processes
  • How to create the Business Process Management Team
  • How to collect the voice of the customer
  • Analyzing the process
  • Measuring the process
  • Completing a root cause analysis
  • Developing solutions
  • Implementing solutions

In order to experience all steps in the business process management process, participants will work through a simulated business process exercise.

Key Learning Outcomes

  • Learn how to identify and select key business processes to analyze and apply BPM to improve efficiencies and reduce costs
  • Understand methods to increase consistency in delivering standardized high-quality products/services to increase customer satisfaction
  • Gain practical analytical tools to identify and resolve workflow issues
  • Understand how BPM can help clarify employee roles and responsibilities, and ensure compliance with organizational procedures

Continuing Education Contact Hours: 14

 


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