Learn the various types of alternative dispute resolution (ADR) methods and how to choose what will work best for your organization and situation.
This interactive seminar guides participants through the explanations and applications of the various types of ADR methods available in a workplace environment. The goal is to give participants the knowledge to choose the best dispute resolution approach to use in various situations, and the skills to start applying these approaches to prevent and manage organizational conflict more effectively.
This seminar will use a combination of seminar-style presentation, small group activities, case study analysis, and large group discussion and brainstorming.
This is a module in the Influence, Negotiation, and Conflict Management Program.
Team leaders, managers, professionals, supervisors, customer service providers.
Inquire about future dates or request a specific delivery of this offering for a group.