Learn the various types of alternative dispute resolution (ADR) methods and how to choose what will work best for your organization and situation.
This interactive seminar guides participants through the explanations and applications of the various types of ADR methods available in a workplace environment. The goal is to give participants the knowledge to choose the best dispute resolution approach to use in various situations, and the skills to start applying these approaches to prevent and manage organizational conflict more effectively.
This seminar will use a combination of seminar-style presentation, small group activities, case study analysis, and large group discussion and brainstorming.
This is a module in the Influence, Negotiation, and Conflict Management Program.
Team leaders, managers, professionals, supervisors, customer service providers.
Beth is a Qualified Mediator (Q.Med) and the owner of Intercede. She uses an interest-based approach to creative problem solving. Beth has more than a decade of experience in Human Resources management including work experience and training in conflict management, coaching, employee relations, mediation and alternative dispute resolution. She has a Bachelor of Commerce degree in Human Resources, an Arts degree in Political Science and a Masters degree in Employment Relations. She has taught as a Per-Course Human Resources Instructor with Memorial University's Faculty of Business and has also served as a past board member on the executive of the Human Resources Professional Association of Newfoundland and Labrador (HRPNL).
Practically, Beth has a genuine interest in people and a real desire to help them feel heard and understood. Beth thinks creatively and uniquely and believes in gently guiding clients to think through their problems from different angles in order to create their own solutions. Her belief is that mediation and conflict resolution is about listening, understanding, and responding in a way that leaves people respecting the players, the process and the outcome, even if they don't agree.
Beth is a member of the ADR Atlantic Institute, the Atlantic Dispute Resolution Institute of Canada (ADRIC), the Human Resources Professional of Newfoundland and Labrador (HRPNL), and Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE). A native to Newfoundland, Beth makes her home in Mount Pearl with her husband, two sons, and one dog.
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