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Service Name: Laptop Full Disk Encryption

Description:

The University’s Electronic Data Security Policy requires all laptops containing sensitive electronic data be encrypted; that way, no unauthorized disclosure of data will occur in the event the laptop is lost or stolen. C&C encrypts University-owned laptops using McAfee Endpoint Encryption (MEE) software.

What's included:

  • Laptop backup
  • Hard disk health check
  • Full disk encryption.

How to request this service:

To set up an appointment or for general inquiries:

Service Desk, HH-2012
Tel: 709-864-4595
Fax: 709-864-3514
E-mail: help@mun.ca
Web: http://www.mun.ca/cc

To purchase MEE software contact:

Computer Purchasing Centre CS-1000
Phone 737-2673
Fax 737-2630
Email cpc@mun.ca
http://www.mun.ca/cpc

Who can avail of this service:

  • Memorial University faculty, staff and student-staff who use university-owned laptops.

Out of Scope:

  • MacBooks. MEE does not currently support Mac OS. MacBook users should use Mac OS’ FileVault feature until such time as MEE is available for Macs.
  • Personally owned laptops
  • MI and Grenfell Campus laptops.

Availability:

  • Once configured, encryption functionality is available 24/7 with no scheduled maintenance windows.
  • Encryption support is provided by the C&C Service Desk from 8:30am-5:00pm Monday to Friday.

Cost:

  • Licensing is a one time cost of $50.00 tax included.

Response Times:

  • Once the Service Desk is contacted to request this service, an appointment is set up within two days.
  • After laptop drop off, the encryption process takes approximately one day.

Processes and Tools:

To avail of the service you must:

  • Contact CPC to purchase MEE software
  • Complete McAfee Employee Encryption Access form and return to C&C
  • Contact C&C to set up an encryption appointment.

Accountabilities and Key Roles:

  • Service Desk is a point of contact for clients requesting encryption service and it’s responsible for recording and tracking requests.
  • CPC is a point of contact for clients for purchase of MEE software.
  • Personal Computing Group (PCG) is responsible for receiving laptops during appointment time, laptop backup, disk check and encryption.

Key Performance Indicators:

  • Number of encryption requests per year.
  • Number of completed encryption requests per year.

Revision: February 2014
Service Owner: IT Security Officer, IT Security Group

 

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