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McAfee Drive Encryption

Upgrade from MEE Version 5 to McAfee Drive Encryption (MDE) 7.1

C&C is in the process of upgrading the McAfee Endpoint Encryption (MEE) software used to encrypt laptops at Memorial. This upgrade will add new features and address some known issues affecting the current version of the software. Some of these changes include:

  • Support for Windows 8 and 8.1
  • Improved Single-Sign On between Windows and the Encryption software
  • New recovery options
  • Performance improvements
  • Improved hardware support

No client action is required to get this upgrade. Your laptop will be updated automatically.  Once upgraded to MDE 7.1 clients will notice a few visual changes. The most significant visual change is the login screen when you start your computer. Currently the login screen looks like this:

 Once your laptop has been upgraded, the login screen will look like this:

You'll notice that your login name is no longer pre-populated in the User Name field, the login screen cannot be closed, and recovery options are now built into the login window.

To log in simply do the following:

  • enter your user name in the User Name field and click next
  • enter your password in the Password field and click logon

To set or reset your self recovery questions do the following:

  • enter your user name in the User name field
  • make sure that the Reset Self-recovery check box is checked
  • click next
  • enter your password in the Password field and click logon
  • provide an answer to 4 self recovery questions (answers are case sensitive)
  • Click finish to enable your self recovery questions

If you've forgotten your MDE password please note the following recovery options:

Self Recovery (using your personal self recovery questions)

  • from the login screen click the options button
  • click the recovery button
  • choose Question and Answer Recovery
  • enter your user name in the User Name field and click OK
  • enter the answer to each of the four self recovery questions
  • click Finish after answering the fourth and final questions
  • enter a new password based on the criteria listed
  • confirm the password you created by entering it a second time
  • log in using your user name and newly created password

Administrator/Smartphone Recovery

call the C&C Service at 864-4595 and tell the IT Consultant you're speaking with that you need to do a laptop password recovery.

from the login screen click the options button

  • click the recovery button
  • choose the Administrator/Smartphone Recovery option
  • enter your username in the User Name field and click OK
  • read out the recovery code presented to the IT Consultant you're speaking with.  Please note that the code is presented phonetically for your convnience.
  • Once you've communicated the recovery code click Next
  • the IT Consultant you are speaking with will the provide you with a code to enter.  Be careful to enter the code exactly as communicated.
  • once the recovery code is entered click Next and then click Finish
  • enter a new password based on the criteria presented
  • enter the new password a second time to confirm it
  • at the login screen enter your user name and click Next
  • enter your password and then click Logon

Screensaver time out and machine locks using ctrl-alt-delete

  • Screensaver lock - With the previous version of McAfee Endpoint Encryption (MEE), if a laptop is left idle for 15 minutes the machine will time out and go to the MEE login screen.  Once updated to MDE, a laptop will still time out and go to the screensaver after 15 minutes, but the login will be the standard Windows login.
  • User lock via ctrl-alt-del - With the previous version of McAfee Endpoint Encryption (MEE), a laptop that is locked by a user via ctrl-alt-delete will lock the laptop and ask the user to login from the MEE login screen. Once updated to MDE, a laptop locked with ctrl-alt-del will prompt the client to log in at the Windows login.

Clients having questions about the newest updates to McAfee Endpoint Encryption are asked to contact the C&C Service Desk at 864-4595 or help@mun.ca.

 

 

 

 

 

 

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